Refund & Return Policy 

At Orchard, every piece carries a little bit of memory in it– so we want you to love what you receive. If something’s not right, here’s what we can do for you:

Returns & Refunds

You may request a return or refund within 14 days of delivery.

• Ready-to-ship items: Eligible for return if unworn, unwashed, and in original condition with tags attached
• Made-to-order items: Because each made of order piece is created specifically for you after your order is placed, these are final sale and are not eligible for return or refund, unless the item arrives damaged or defective

To begin a return, email us at [info@orchardnyc.com] with your order number and a quick note on why it’s coming back or whether a refund can be initiated. 

Damaged or Defective Items

If your piece arrives damaged, flawed, or not as described, let us known within 7 days of delivery with a photo of te issue. We’ll offer a replacement, repair, a full refund, or store credit– your choice!

Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged, defective, or we made an error with your order
• We recommend a trackable shipping method – Orchard is not responsible for returns lost in transit. 

Refund Timing

Once we receive and inspect your return, we’ll notify you of approval and issue your refund to your original payment method within [5-10] business days. 

Exchanges

Want a different size or color instead? Email us at [info@orchardnyc.com] and we’ll do our best to accommodate based on availability. 

Questions 

Reach out any time at [info.orchard@gmail.com] we’re a small, community-rooted team and we read every message ourselves. Thank you for your patience and support :D